Repair and Calibration Services

Warranty Repairs

Precision Filters’ equipment is rigorously tested, burned-in and free from defects prior to shipment.

In the event that your equipment requires repair, servicing or calibration, please do the following.

1. Contact Precision Filters to obtain a Return Merchandise Authorization Number (RMA).

Phone:
607-277-3550

Customer Service E-Mail:
customer-service@pfinc.com

Fax:
607-277-4466

2. Provide a detailed description of the problem and a statement of the service required.

3. Use the original packing materials to return the equipment to Precision Filters. A new container can be purchased from Precision Filters.

Please contact Precision Filters if you need additional information.

Post-Warranty Calibration and Repairs

Calibration

Precision Filters, Inc. will perform calibration on products at its factory in Ithaca, NY. The price for calibration is equal to 12% of the price of new equipment, plus the cost of transportation and insurance. Precision Filters provides Z-540 calibration on designated instruments in the active product line. Z-540 calibration data is available at $100 per item calibrated. Precision Filters provides standard (non-Z-540) calibration on identified instruments.

Post-Warranty Repairs

Precision Filters, Inc. will perform repairs on products on the active and inactive product lines that are required following expiration of the initial or extended warranty periods, at its factory in Ithaca, NY. The price for repair is equal to 22% of the price of new equipment, plus the cost of transportation and insurance. Precision Filters performs repairs with Z-540 calibration on designated instruments in the active product line. Z-540 calibration data is available at $100 per item calibrated. Precision Filters provides standard (non-Z-540) repair on identified instruments.

Please contact Precision Filters for pricing by calling 607-277-3550 or E-mailing customer-service@pfinc.com.

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